Refund and Cancellation Policy

This Refund and Cancellation Policy (hereinafter referred to as the “Policy”) is an integral part of the User Agreement and other binding documents available on the official website and subdomains of VS ENTERPRISES (hereinafter referred to as the “Company”). By purchasing, subscribing to, or otherwise using the products and services of the Company, the User acknowledges and agrees to the terms outlined in this Policy.

1. GENERAL PROVISIONS

• The CRM Software and services offered by the Company are primarily provided as digital products and services, which include but are not limited to software subscriptions, integrations, technical support, and updates.
• Due to the nature of digital products and SaaS services, all Users are advised to read and understand the features, functionalities, and system requirements of the CRM solution prior to purchase or subscription.

2. CANCELLATION POLICY

2.1 Subscription-Based Products

• Users may cancel their subscription at any time through their account dashboard or by submitting a written cancellation request to the Company.
• Cancellations must be made at least 7 days before the next billing cycle to avoid being charged for the next period.
• Access to the CRM system and associated services will remain active until the end of the paid billing period, after which the account will be downgraded or deactivated based on the chosen plan.

2.2 Custom Development or One-Time Services

• If the User has entered into a separate agreement for custom CRM development, cancellation requests will be subject to the terms outlined in the individual service agreement or contract.
• Work completed up to the point of cancellation will be billed, and any advance payments may be retained in full or in part based on the effort already expended.

3. REFUND POLICY

3.1 Subscription Refunds

• Initial Purchase: Users may request a refund within 7 calendar days from the date of the initial subscription payment, provided that:
• No significant usage of the system has occurred, and
• No customization or support service has been requested or rendered.
• Renewals: Subscription renewals are non-refundable. Users are encouraged to manage their subscription settings and cancel prior to the renewal date if they do not wish to continue.

3.2 One-Time Payments or Custom Solutions

• Payments made for one-time services or custom software development are non-refundable, unless otherwise stipulated in a separate agreement.
• Any exceptions or partial refunds will be considered solely at the discretion of the Company, based on the scope of work completed and direct costs incurred.

4. REFUND REQUEST PROCESS

To request a refund, Users must:

1. Submit a formal request via email to info@Zentariq.com with the subject line “Refund Request – [Your Order/Account ID]”.
2. Provide a clear explanation of the reason for the refund request.
3. Attach any relevant supporting documents or screenshots, if applicable.

Refund requests will be processed within 10 business days of receipt. Approved refunds will be issued to the original payment method unless otherwise agreed.

5. EXCEPTIONS AND LIMITATIONS

• The Company is not obligated to issue refunds or accept cancellations in the event of:
• User negligence or misuse of the CRM system.
• Unavailability of third-party services that affect CRM functionality.
• Any modifications or integrations performed independently by the User.
• This Policy does not affect any statutory rights that may be available to Users under applicable laws.

6. CHANGES TO THE POLICY

The Company reserves the right to update or amend this Refund and Cancellation Policy at any time without prior notice. Users are responsible for regularly reviewing this Policy. Continued use of the Company’s services following any changes signifies acceptance of the updated terms.